FAQs

A Make-up Lesson Credit will be issued when a lesson is cancelled with at least 24-hour advance notice (By email or online).

Cancellations made with less than 24-hour notice will not qualify for a Make-up Lesson Credit (This includes being sick the day of a scheduled lesson). No more than three (3) Make-up Lesson Credits can be pending at a time per student.

Credits can be used to schedule a Make-up Lesson online or by email at any available time with your teacher or other available teacher. Make-up Lessons cannot be rescheduled. Make-up Lesson Credit(s) expires 30 days after membership ends.

Usage of Make-up Lesson Credits is never guaranteed, but is a courtesy extended to families to try to compensate for scheduling conflicts. If you are finding that it is consistently difficult to get to your weekly scheduled lesson, an alternate day or time for the lesson may be offered, pending teacher availability.

If your child is up to it, we can move the lesson online by contacting info@ztunesmusic.com. To cancel, follow these directions.

1. Login to your Client/Student Portal Account using the credentials you created at your time of enrollment.
2. Once on your profile, scroll to your schedule and find the date you are unable to attend. Click “Cancel.”
3. Read through and agree to the terms and conditions, then confirm your cancellation.

We are happy to offer a much more flexible scheduling policy over the summer to accommodate both our teachers’ and students’ busy vacation, work, and camp schedules. For more info, reach out to info@ztunesmusic.com.

If your teacher is unable to teach a lesson, a substitute teacher will be arranged. On the rare occasion that no substitute can be found, student will be issues a Staff-cancellation credit. We love bringing in substitute teachers to give our students a new perspective on their music and the opportunity to perform for someone new!

Not at this time, but we do school pickup for the first lesson of the day from Talley Street Elementary and Virginia Highland Elementary.

We understand that sometimes music lessons no longer work for our families. If you are not satisfied with your lessons, please contact our manager to provide advice and alternative solutions. We pride ourselves in accommodating each student and providing the best music education available in Atlanta and Decatur.

1. Tuition may be cancelled by submitting our ONLINE CANCELLATION FORM. Cancellation Form must be received by the 15th of the month to take effect at the end of that month. EXP: Cancellation Form received on the 16th of May is billed for June and takes effect at the end of June. There are no exceptions.
2. You may withdraw the cancellation at any time before it takes effect but your teacher and/or time slot can not be guaranteed. A $40 returning student registration fee will be required to re-enroll once the withdrawal takes effect.
3. Active tuition is mandatory to participate in our events, auditions, and recitals.  All registration(s) will be withdrawn at the time of tuition cancellation.
4. All Make-up Lesson Credit(s) on your account expires in 30 days from the cancellation effective date.
5. Tuition is not transferable.
6. Ztunes Music does not provide tuition refund under any circumstances.
7. Ztunes Music reserves the right to terminate lessons, in which case prorated tuition will be refunded.

No problem! This is a great opportunity to cancel ahead of time, receive a makeup credit, and schedule that extra lesson whenever works best for your family! See Using Opus.

If your teacher is unable to teach a lesson, a substitute teacher will be arranged. On the rare occasion that no substitute can be found, student will be issues a Staff-cancellation credit.